FAQs

For our standard 2-4 working day delivery we charge £4.80, for next day delivery we
charge £7.00.

However you can unlock free standard delivery when you spend £45 and free next day delivery when you spend over £75. We currently use EVRI for our orders, but customers have the option to select DPD should they prefer a more premium service.

Our cut off for courier collection each day is 1pm. From this point you can then expect it to take 2-4 working days for standard delivery or next working day if that’s the service you selected.

If you have placed your order after 1pm, then it will not leave with our couriers until the next working day. Please note, we do not ship on bank holidays.

UK non-mainland and remote locations can expect to receive their orders in 2-4workings days.

Unfortunately once the order has physically left the building then we cannot change the order. If you spot something wrong with your order, be it address or product, it is best to get in touch with us straight away. If the order hasn’t left the building we will be able to make any necessary changes.

If the order has been shipped we will have to wait for the parcel to be returned to make any product or address amends.

In the event that you are not satisfied with your order you have the right to cancel within seven days of the contract, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order, you will have your payment refunded, although if the goods have been delivered these will need to be returned first. Unfortunately we cannot cover the cost of return postage.

If you decide to cancel your order after the items have been dispatched and/or received, you have a duty to take reasonable care of the OTE Sports products and to return them to us. You will be responsible for funding the return delivery, including packaging and posting.

If you have any issues with your order please contact support@otesports.co.uk. Our customer service team deal with issues on a case by case basis, and will work out the quickest way to resolve your situation.

A large number of our product range are either Informed Sports certified or have been individually batched tested, but not every single product. To find out more
detail we suggest heading to the individual product page.

Yes, we have a wide range of vegan friendly products. All our energy drinks, energy gels, hydro tabs and energy chews are vegan friendly. We have two protein powder options and three Anytime Bar flavours that are vegan too. So basically product options across all our categories.

You can head to our vegan category page here to view all the products.

The OTE Super Range was designed for those who needed more from their sports nutrition products. For the longer miles or the harder intensity session, where energy demands are high; the super range can deliver more carbohydrates, more electrolytes, quicker absorption. Ticking all the boxes to help with improving performance.

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Please feel free to contact us at sponsorship@otesports.co.uk. Our small customer service team will do their best to get back to your enquiry as soon as possible or share it with the necessary people.

Yes, alongside our website we are stocked in a number of stores across the UK &
Europe. If you head to our store locator, you’ll be able to find our most up to date list.

Yes! We actually have our own B2B website and we’re always excited to hear from
potential stockists. Feel free to contact our sales team at sales@otesports.co.uk or simply head to our B2B and fill out the enquiry form www.otesportsb2b.co.uk.

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